Best Practices for Inside Sales Training 2019

Every inside sales professional requires some sort of inside sales training program when joining a company for a specific role. 

Best practices for inside sales training 2019

All will agree that inside sales are the backbone of your sales team. Even, the inside sales team is directly responsible for revenue generation. This is the reason a company should provide long term inside sales training to their inside sales reps. An inside sales professionals have to be master on many skills to give justice to the role and responsibilities that are given to him. 

I would be discussing the best practices for inside sales training. This best practice is for B2B inside sales reps where the focus on generating high-value sales lead. 

1.  Never Give Up Attitude: 

providing inside sales training is not an easy task. Earlier, I worked as an inside sales reps so I understand how difficult it is to perform. The primary job is to make a lot of cold calls. I used to hate making cold calls from the morning. The icing on the cake is that you can not survive without making cold calls. Even when we motivate ourselves to make the cold call we suddenly demotivated by the number of rejections. We don't understand that rejections are part of our days to day job. If we avoid making cold calls we will not able to fill our sales funnel with prospects. Even though most of the corporate are focusing on digital channels to generate sales-ready leads but, cold calling is evergreen. Cold calling will give you the most number of leads without heavy investments. Because of this an inside sales reps must show never give up attitude when making a good number of cold calls. From my personal journey, I would recommend not to be afraid of cold calling but have confidence that you will surely generate leads from cold calling when you have never give up attitude. 

2. Phone etiquette: 

Here, by phone etiquette, I mean to say that you should listen actively and listen to others. Inside sales training teach us all to use words like please, thank you to display moral principle. What happened in many cases we become aggressive to sell our product or services to our prospects and we forget about all this etiquette. We need to understand that customers like to buy from the person they like. Even if your product is best in the world, your prospects will not buy from you unless you are kind, polite and have social manner while talking over the phone.  

3. Patience to wait for the right time: 

We try to reach out to our prospects by using all possible platforms like Cold calling, Email campaign, PPC advertisement, Social media platform and many more. but, it is not very easy to reach out to our prospects and sell them our solution. First, we find them, second, we position our solution to them, the third, commercial discussion takes place, forth, we may need to arrange a pilot demo at customer place before closing any deal. All of these steps require time and energy. This may demotivate us from our work and we start thinking that this job profile is not for us. I urge all to have patience and at the right time, the project will close. This is an important lesson for all sales professionals working in the B2B industry. 

Conclusion: 

We get to know from the above discussion that it is not easy for an inside sales trainer to provide training to the team cause many aspects need to be covered up.  Work attitude, etiquette, patience is the key factor that all successful inside sales professional posses. A trainer should take time and do hand-holding of every inside sales rep to teach them the best practices for inside sales training in 2019

Kindly provide your valuable feedback on the comment section. I would love to answer them. 

Thanks for reading!